Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Jasmine Entertainment FZE, a free zone establishment incorporated and registered in the Sharjah Publishing City Free Zone, United Arab Emirates, with its registered office at Publishing City, Business Center, Sharjah, UAE (“Company,” “we,” “us,” or “our”).

By accessing or using the Daftar platform available at getdaftar.ae (the “Platform” or “Service”), including any associated applications, APIs, and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, which is incorporated herein by reference.

If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case “you” and “your” shall refer to such entity.

Daftar is an AI-powered bookkeeping and financial management platform designed for small and medium enterprises (“SMEs”) operating in the United Arab Emirates. The Platform provides the following features (collectively, the “Service”):

The Service is provided on a software-as-a-service (“SaaS”) basis. We reserve the right to modify, update, or discontinue any feature of the Service at any time, with or without notice, subject to the provisions of these Terms.

3.1 Account Creation

To use the Service, you must create an account by providing accurate, complete, and current information. Account authentication is managed through our third-party authentication provider. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Eligibility

You must be at least 18 years of age and possess the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you are authorized to accept these Terms on the organization’s behalf.

3.3 Account Security

You agree to: (a) keep your login credentials confidential and not share them with any unauthorized person; (b) immediately notify us at support@getdaftar.ae of any unauthorized use of your account or any other breach of security; and (c) ensure that you log out of your account at the end of each session when accessing the Service from a shared device.

3.4 Organization Data

You may create and manage one or more organizations within the Platform. You are responsible for the accuracy and completeness of all organizational information you provide, including but not limited to: trade license details, Tax Registration Number (“TRN”), company address, and contact information.

4.1 Subscription Plans

The Service is offered through various subscription plans as described on our pricing page. Subscription details, including features, limitations, and pricing, are available there.

4.2 Free Trial

We may offer a free trial period for new users. At the end of the trial period, your account will require an active paid subscription to continue accessing the Service. Unless otherwise stated, free trial periods do not automatically convert to paid subscriptions.

4.3 Payment

All fees are quoted in UAE Dirhams (AED) and are exclusive of Value Added Tax (VAT) unless otherwise stated. VAT at the applicable rate (currently 5%) will be added to all fees where required under UAE law. Payment is due in advance for each billing cycle (monthly or annual, as selected).

4.4 Price Changes

We reserve the right to change our subscription fees upon thirty (30) days’ prior written notice. If you do not agree to the revised fees, you may cancel your subscription before the next billing cycle.

4.5 Refunds

Subscription fees are generally non-refundable. However, if you cancel within fourteen (14) days of your initial paid subscription and have not made substantial use of the Service, you may request a full refund by contacting us at support@getdaftar.ae.

5.1 Financial Data Accuracy

You acknowledge and agree that you are solely responsible for the accuracy, completeness, and legality of all financial data, documents, and information you input, upload, or generate through the Platform, including but not limited to:

• Invoice details, amounts, and VAT calculations
• Receipt data, whether manually entered or AI-extracted
• Bank transaction records and categorizations
• Credit note information
• Organizational details, including TRN and trade license information
• Contact and customer information

5.2 Review Obligation

5.3 Regulatory Compliance

You are responsible for ensuring that your use of the Platform complies with all applicable UAE laws, regulations, and FTA requirements, including but not limited to the UAE VAT legislation (Federal Decree-Law No. 8 of 2017, as amended), Corporate Tax legislation (Federal Decree-Law No. 47 of 2022), and any applicable free zone regulations.

5.4 Record Keeping

You acknowledge that the FTA requires businesses to maintain financial records for a minimum period of five (5) years (or seven (7) years for real estate-related transactions). While the Platform assists with record management, you are ultimately responsible for ensuring compliance with all record-keeping obligations.

You agree not to use the Service to:

• Violate any applicable local, national, or international law or regulation, including UAE tax laws and anti-money laundering regulations
• Generate, submit, or process fraudulent invoices, receipts, or financial documents
• Misrepresent your identity, organizational details, TRN, or tax status
• Attempt to gain unauthorized access to any part of the Service, other users’ accounts, or our systems
• Upload or transmit viruses, malware, or any other harmful code
• Use the Service for any purpose other than legitimate business bookkeeping and financial management
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform
• Use automated tools, bots, or scripts to access the Service except through our officially supported APIs
• Sublicense, resell, or redistribute access to the Service without our prior written consent

7.1 Our Intellectual Property

The Platform, including its design, source code, algorithms, user interface, graphics, logos, trademarks, and all related intellectual property, is owned by or licensed to Jasmine Entertainment FZE. All rights not expressly granted herein are reserved. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

7.2 Your Data

You retain all ownership rights in the data, content, and information you upload to or create through the Platform (“Your Data”). By using the Service, you grant us a limited, non-exclusive license to use, process, store, and display Your Data solely for the purpose of providing and improving the Service. We will not sell, share, or use Your Data for purposes unrelated to the provision of the Service except as described in our Privacy Policy.

7.3 Feedback

If you provide us with any feedback, suggestions, or recommendations regarding the Service (“Feedback”), you hereby assign to us all rights in such Feedback, and we may use, reproduce, and modify the Feedback without restriction or obligation to you.

8.1 Nature of AI Processing

The Platform utilizes artificial intelligence and machine learning technologies (including models provided by third-party providers such as Anthropic and Google) to perform various functions, including:

• Extracting data from scanned receipts and documents
• Categorizing financial transactions
• Providing financial insights and analysis through the AI chat assistant
• Generating suggestions for reconciliation and matching

8.2 AI Accuracy Disclaimer

8.3 No Professional Advice

The AI chat assistant and other AI-powered features are designed to provide general informational assistance only. They are not a substitute for professional advice from a qualified accountant, tax advisor, auditor, or legal professional.

8.4 AI Limitations

You acknowledge that: (a) AI models may produce different results for the same or similar inputs; (b) the accuracy of AI extraction depends on the quality and clarity of input documents; (c) AI categorizations and suggestions are probabilistic and may not always be correct; and (d) we are continuously improving our AI capabilities, and outputs may change over time.

9.1 E-Invoicing Features

The Platform generates e-invoice documents in UBL 2.1 / PINT-AE XML format and facilitates submission to the FTA through Accredited Service Providers (ASPs) in accordance with the UAE’s five-corner Peppol model for e-invoicing.

9.2 Evolving Regulations

9.3 ASP Integration

Where the Platform integrates with third-party ASPs for e-invoice submission, you acknowledge that: (a) the ASP is a separate entity and we are not responsible for the ASP’s acts, omissions, or service quality; (b) the ASP is responsible for digital signing and transmission of e-invoices to the FTA; (c) you may need to enter into a separate agreement with the ASP; and (d) ASP service availability and performance are outside our control.

9.4 No Guarantee of Compliance

9.5 Penalties

You acknowledge that failure to comply with FTA e-invoicing requirements may result in penalties (including but not limited to AED 5,000 per month for non-compliance) and other regulatory consequences. We shall not be liable for any penalties, fines, or regulatory actions imposed on you as a result of your use of, or reliance on, the Platform.

10.1 Disclaimer of Warranties

10.2 Limitation

To the maximum extent permitted by applicable UAE law, in no event shall the Company, its directors, employees, agents, or affiliates be liable for:

• Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business, or goodwill
• Any loss arising from errors in AI-generated content, data extraction, or categorization
• Any penalties, fines, or regulatory actions imposed by the FTA or any other government authority
• Any loss arising from the unavailability or malfunction of third-party services
• Any loss arising from unauthorized access to your account due to your failure to maintain credential security

10.3 Cap on Liability

Our total aggregate liability to you for all claims arising from or related to these Terms or your use of the Service shall not exceed the total amount of fees paid by you to us during the twelve (12) months immediately preceding the event giving rise to the claim, or AED 5,000, whichever is greater.

You agree to indemnify, defend, and hold harmless Jasmine Entertainment FZE and its officers, directors, employees, agents, licensors, and suppliers from and against all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

• Your use of, or inability to use, the Service
• Your breach of these Terms or any applicable law or regulation
• Your violation of any third-party rights
• Any inaccuracy in the financial data, invoices, or other information you submit through the Platform
• Any claim by a government authority, including the FTA, related to your tax obligations or compliance
• Your failure to review and verify AI-generated content before relying on it

12.1 Termination by You

You may cancel your subscription and terminate your account at any time through your account settings or by contacting us at support@getdaftar.ae. Cancellation will take effect at the end of the current billing period.

12.2 Termination by Us

We may suspend or terminate your access to the Service immediately and without prior notice if: (a) you breach any provision of these Terms; (b) we are required to do so by law or regulation; (c) we reasonably believe your account has been used for fraudulent or illegal activity; or (d) your account has been inactive for more than twelve (12) consecutive months.

12.3 Effect of Termination

Upon termination: (a) your right to access and use the Service will immediately cease; (b) we will retain Your Data for thirty (30) days for export; (c) after 30 days, we may delete Your Data, except where retention is required by law; and (d) Sections 7, 8, 10, 11, and 13 shall survive.

12.4 Data Export

Upon your request within thirty (30) days after termination, we will provide you with a copy of Your Data in a commonly used machine-readable format.

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, including the applicable federal laws and the regulations of the Sharjah Publishing City Free Zone, without regard to conflict of law principles.

13.2 Dispute Resolution

In the event of any dispute, the parties shall first attempt to resolve the dispute through good-faith negotiations for thirty (30) days. If unresolved, either party may refer the dispute to mediation in accordance with the rules of the Sharjah International Commercial Arbitration Centre (Tahkeem).

13.3 Jurisdiction

If mediation fails within sixty (60) days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of the Emirate of Sharjah, UAE.

We reserve the right to modify these Terms at any time. For material changes, we will: (a) post the updated Terms with a revised “Last updated” date; and (b) send an email notification at least fifteen (15) days before changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the changes.

If you have any questions about these Terms, please contact us: